What you’ll do:
- Manage retention operation including interview and retain churn customer, bad debt operation, and contract changes.
- Check up and interview customers to build engagement, understand their pain and help customers. encourage customer to utilize full feature of POS.
- Summarize customer feedback and pain points and work with related teams to solve or improve those issue.
- Manage all daily operation tasks and handle complicated complaints.
- Summarize the root cause of issues and update SOP/SLA to smooth the operation
What you’ll need:
- Bachelor or Master of Engineering, Business Administration, or any related field.
- Experience in e-Commerce, food delivery, or relevance business in HRD, customer service, customer experience, process improvement, operations or a related field would also be an advantage.
- Strong in people management, numerical and analytical skills, and attention to detail.
- Proficiency in Excel (PIVOT, SUMMARY, etc.), Google Sheets, Google Slides and PowerPoint.
- Possess problem-solving skill and solutions-oriented mind.