What you’ll Do:
- Manage delinquent accounts as assigned to meet monthly collection target
- Inform customers overdue payment information
- Negotiate with customers on collection activities
- Keep tracking delinquent accounts to payoff as committed
- Record collection activities and call logs on the system timely
- Handle customers' questions or complaints
- Strictly comply with the company policies/SOPs
- Other ad-hoc tasks as assigned
What you’ll Need:
- Bachelor’s degree preferred
- Negotiation skill and ability to work under high pressure
- Basic computer skills, i.e. excel, word
- Debt collection or call center experience of more than 1 year is a plus
- Knowledge of relevant legal requirements is a plus