What you’ll do:
- Observe and oversee the service provided by merchants and conduct random calls to inquire about customer/merchant satisfaction.
- Collect data through random calls for analysis purposes. Conduct cold calls to gather additional information.
- Prepare data reports.
- Evaluate the service quality of agents by measuring CSAT scores.
What you’ll need:
- Proven work experience as a Quality Assurance Specialist, Call Center QA.
- Good communication skills, both verbal and written.
- Strong attention to detail.
- Must have skills in Google Sheet, Excel and data visualization.
- Sales, Sales Support, Customer Service experience is a plus.